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Answers for your questions
ABOUT OUR PRODUCTS
Our authentic cold brew recipe is bold, smooth, and delicious. One can is about as strong as two espresso shots and it's 60% less acidic than regular coffee. We ethically source our Arabica beans from Brazil and Colombia and we've incorporated chicory as a nod to the original recipe which originated in our hometown of New Orleans.
What Are Drinks' Nutritionals?
Cold Brew Black –
Ingredients: Arabica Cold Brew Coffee, Water, Chicory Extract
Nutritional (Typical Values per 100ml)
- •Caffeine Content 78mg
- •Energy 5kCal/20kJ
- •Fat 0g
- Of which saturates 0g
- •Carbohydrate 1g
- Of which sugars 0g
- •Protein 0.1g
- •Salt 0g
Cold Brew Oat M*lk –
- Ingredients: Arabica Cold Brew Coffee, Oats, Water, Chicory Extract, Potassium Carbonate. Dairy free! Gluten presence.
- Nutritional (Typical Values per 100ml)
- •Caffeine Content 170mg
- •Energy 43kCal/182kJ
- •Fat 0.6g
- Of which saturates 0.1g
- •Carbohydrate 8.8g
- Of which sugars 3.5g
- •Protein 0.4g
- •Salt <1 g
What Is Cold Brew?
Coffee that's brewed for an extended period of time that hasn't been blasted by heat so it never tastes burnt or bitter. It has smooth, high energy that keeps you energised throughout the day, and is also significantly less acidic so it's easier on the gut. It's how coffee is meant to taste.
How Are These Drinks Best Served?
Drink it cold! Once opened, keep refrigerated and drink same day for the freshest taste. You can also mix these to make smoothies, cocktails, and other delicious treats.
How Much Caffeine Is There?
Cold Brew Black is about 195mg of caffeine
Cold Brew Oat Milk is about 170mg of caffeine
Does Your Cold Brew Contain Artificial Sweeteners?
Nope! You add sugar to coffee to mask a burnt or bitter taste. When cold brew is done right it doesn't need it.
HOW WE WORK
Our premium Arabica beans are Rainforest Alliance Certified™ certified, which means the Brazilian and Colombian farms where they were grown are audited on a frequent basis and meet the criteria of the Rainforest Alliance Sustainable Agriculture Standard. The Standard is built on the following principles of sustainable farming:
- • Biodiversity conservation
- • Improved livelihoods and human well-being
- • Natural resource conservation
- • Effective planning and farm management systems
We are very proud to work in an industry that values environmental sustainability and fair labour conditions + compensation.
Can I Recycle After Drinking?
Yes! Our cans are pre-recycled and recyclable. Our labels should be taken off the can before binning, but are recyclable as well (we're working on switching to printed cans soon!). We also recycle all of our coffee grounds wastage after brewing, upcycling into vegetable compost in partnership with a YMCA organisation in Newcastle.
Where Do You Brew?
Our cold brew is locally made in the UK.
Do you offer wholesale?
Absolutely! Please email us your request at firstname.lastname@example.org
ORDER & SHIPPING ISSUES
Where and How Do You Ship?
Our cold brew is currently shipped within the UK. We've partnered with DPD so that after your order is placed you will receive an email or text message advising your 1-hour delivery slot, which you can rearrange as needed. If you encounter any issues, please do not hesitate to contact us at email@example.com and we will do our best to resolve it immediately.
What Is Your Return Policy?
If you are not satisfied with our cold brew, please contact us within two weeks of receipt at firstname.lastname@example.org and we will be happy to refund your initial purchase.
There Is a Problem With My Order. How Should I Proceed?
Our sincerest apologies that you've encountered an issue. Please contact us at email@example.com and we will problem solve right away.
How Do I Edit or Cancel My Subscription?
If you didn't set up an account when subscribing, you can look up your subscription confirmation email to find a link to edit your recurring order. Alternatively, email us at firstname.lastname@example.org and we'll help you get it sorted.
- Bourne House, 475 Godstone Road, Whyteleafe, Surrey, CR3 0BL